Logo
Welcome To City HealthCare Resources
You Are Not Alone!
 
Home      FAQ      Other Frequently Asked Questions
 


 
 
 
 
 
 
 

Additional Resources
 Frequently Asked Questions

Have a question about healthcare?
City is here to help answer your questions.

1. What services can City’s caregivers provide in the home?

Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to:

Skilled medical care

Sitter services

Household services

Private duty nursing

Therapy

Personal care

Companion care

Intermittent care

Care for people with disabilities

Daily living activities

Respite care

Pediatric care

Behavioral health care

2. What makes City different from other home healthcare providers?

City Healthcare Resources is committed to providing you with the best customer service in the industry. Our staff is available around-the-clock, 24-hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client’s needs.

 Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that City’s high service standards are met.

3. How do I know if my caregiver is qualified?

City Healthcare Resources adheres to the highest standards for hiring our staff. Our caregivers undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, license verifications when applicable, driver record screenings, and a formal orientation.

Additionally, caregivers are regularly supervised and evaluated by management to ensure that you or your loved one is receiving the attention they deserve. We are highly skilled and sensitive to the physical and emotional needs of each patient.

4. How much do home healthcare services cost?

The cost of service varies on a case-by-case basis. City Healthcare Services coordinates billing with many payor sources, including Managed Care insurances, Long-term Care insurances, and Workers’ Compensation. We also accept personal payment for services.

Please contact your local City Healthcare Resources office for more information.

5. How do I choose a homecare provider?

When faced with the challenge of finding a qualified individual who can provide care when it’s needed and at a fair price, it is important to know and understand your options. There are many caregiver choices available and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs. Learn what questions to consider when choosing a home health provider.

6. How do I reach someone after hours?

City personnel answer the phone live 24-hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24-hours a day, seven days a week. We are committed to giving you the best in customer service!

7. How long is the wait time for services?

City’s goal is for caregivers to be available to start within 24-hours, and often within the same day.

8. What is the difference between “skilled” and “unskilled” medical care?

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands.

It could also include medication reminders, assistance with ambulation, and transportation to medical appointments.

These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs/ PSWs), and can be arranged for anywhere from a few hours to 24-hours a day.

“Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

“Skilled” medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/RPN), or Therapist, and involves home healthcare services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care.

Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

9. Why should I hire City to care for my loved one rather than finding a caregiver on my own?

Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own.

City Healthcare Resources goes to great lengths to ensure that your specific needs are matched with our highly qualified and compassionate team of healthcare professionals.

It is important to know that you are working with a proven homecare agency. That’s why City is proud to be recognized nationally as a leading provider of quality care.

We encourage you to learn more about the steps that are involved in hiring a caregiver on your own , and how choosing City will allow you to focus on feeling happy and healthy, while we take care of the rest.

10. How do I get started?

Submit an online request to City Healthcare Resources or Contact a City office near you to get started. Our clinical managers will work with your primary Physician to develop a plan of care that meets your loved one’s needs.

To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.

 





  


 Personal Care Request Staff Online Daily Activities of Living Tailor Services Disabilities Billing & Payment Contact Us
"Creating Success By Leading And Serving Others"  
|  Copyright 2006 - City Healthcare Resources. All rights reserved.