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Quality Improvement Initiatives
 
City Healthcare Resourcess knows that when it comes to healthcare, self-evaluation and accountability are keys to maintaining and improving service levels. City has enhanced various programs which facilitate continuous monitoring and development of the services that are delivered.
 
Performance Improvement Program
 
City’s performance measurement system allows for the objective measurement of the clinical and operational performance of each office. Defined best practices have been instituted and allow City Healthcare Resourcess to measure success – identifying continuous improvement opportunities and aggregating and analyzing the results so that the company may take the appropriate action to improve. The system takes advantage of the collective resources of the Clinical, Operations, Compliance, and Information Systems Departments to improve accountability and company efficiency.
 
In an ongoing effort to enhance communications about performance improvement and provide valuable resources to clinical employees, City Healthcare Resources develops and distributes performance improvement newsletters to its per diem and travel nursing professionals. These newsletters are distributed quarterly and feature a range of topics including updates from The Joint Commission, performance measurement and improvement tips, and continuing education opportunities.

Clinical Employee Evaluations

Providing quality service and care to clients and their patients means continuously gathering feedback on employee job performance. City Healthcare Resourcess regularly distributes clinical evaluations to customers in order to assess employees in several key areas, including Patient Care Delivery, Safety and Documentation Practices, Communication and Cooperation, Timeliness, Professionalism, Technical Skills, and Flexibility.

Client Satisfaction Surveys

City Healthcare Resources values the opinions of its clients. The company routinely conducts client satisfaction surveys evaluating several primary areas: Care Provided, Timeliness of Staff, Response Time, Local Office Recruiter and Accounts Manager Involvement, and Accuracy of Invoicing. City’s goal of continuous growth and improvement requires the company to look at all levels of service and consistently strive to increase satisfaction ratings.
 
The Joint Commission Healthcare Staffing Services Certification
 
City Healthcare Resources has achieved certification for healthcare staffing services from The Joint Commission. The Joint Commission survey process focuses on quality and consistency within four performance categories, including Leadership, Human Resources Management, Performance Measurement and Improvement, and Information Management.
Achieving certification by The Joint Commission represents a commitment on behalf of City Healthcare Resources to high standards of quality, safety, and performance improvement. In keeping with this dedication to quality service, City has adapted The Joint Commission’s standards into daily business practices and internal training programs.
 

 “Quality is at the center of everything we do at City Healthcare Resources. Throughout every level of the organization, policies and procedures are assessed, projects are re-aligned, and initiatives are constantly underway to ensure that we are living up to our priorities of compliance, quality improvement, and operational strength.”
– Frederick Nwanna, Director, City Healthcare Resources
Code of Ethic
 
Our Code of Ethics is a written statement of the ethical standards followed by City Temporary Staffing in relation to Applicants and Clients. It represents our commitment of service.
 
 City's Value Bond

"You will never pay more for our service than you believe to be its ultimate value. Should our services not meet your expectations fully, you have the right to establish the final price."
P F.Nwanna, Director.
 
Contact us  today "We are looking forward to your decision to join our community—you’ll be glad you did!" 
 
 
 





  


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